Contact Information

Last Updated: October 31, 2026

If you have any questions about our products, orders, shipping, returns, refunds or other customer service matters, please contact us using the information below.

Our online store woqqc is operated by Bjaca Handel ApS, a company registered in Denmark.

1. Customer Support

Store Name: woqqc

Company Name: Bjaca Handel ApS

CVR Number: 45237311

Business Form: Private Limited Company (Anpartsselskab / ApS)

Directors: Carsten Behrendsen and Bjarke Brodersen Storgaard

Registered Address:

Bjaca Handel ApS
Hviding Kirkevej 9
Råhede
6760 Ribe
Denmark

Email: support@woqqc.shop

Customers may contact us by email for assistance with products, orders, payments, shipping, returns, refunds and other customer service matters.

2. Order Inquiries

For questions regarding an existing order, please include the following information when contacting us:

  • Your full name;

  • Order number;

  • Email address used when placing the order; and

  • A brief description of your inquiry.

Providing this information will help us locate your order and respond more efficiently.

Email: support@woqqc.shop

3. Shipping and Delivery Inquiries

If you are contacting us about:

  • Order status;

  • Shipment tracking;

  • Delivery delays;

  • Missing parcels;

  • Failed delivery attempts; or

  • Delivery address issues,

please include your order number and any available tracking information.

Our normal estimated delivery schedule is:

  • Order Processing: 1–2 business days;

  • Transportation: 5–7 business days;

  • Total Estimated Delivery: 6–9 business days.

Delivery times are estimates and may vary depending on the destination, carrier and circumstances affecting transportation.

For additional information, please review our Shipping and Delivery Policy.

4. Returns and Refunds

Before returning any product, please contact our customer support team to request return authorization and receive the applicable return instructions.

Email: support@woqqc.shop

Please include your order number and a brief explanation of your return request.

The applicable return address will be provided by our customer support team for your specific order.

The return address may vary depending on the product, order or fulfilment arrangements.

Our registered company address is provided for business identification and official correspondence and is not necessarily the applicable product return address.

Please do not send a return without first obtaining the applicable return instructions.

Our store offers a 30-day voluntary return policy for eligible products.

Eligible consumers in the European Union and European Economic Area may also have a separate 14-day statutory right of withdrawal, subject to applicable legal exceptions.

For complete return conditions, please review our Return and Refund Policy.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.

Where reasonably possible, please provide:

  • Your order number;

  • A description of the issue;

  • Photographs of the product;

  • Photographs of the outer packaging;

  • A photograph of the shipping label; and

  • A video showing the issue where relevant.

Please keep the original packaging until the matter has been reviewed.

We will review the information and provide an appropriate remedy in accordance with applicable consumer protection law.

Depending on the circumstances, this may include repair, replacement, return, price reduction or refund.

6. Privacy and Data Protection Requests

If you wish to exercise a privacy or data protection right, including requesting access to, correction of or deletion of personal information, please contact:

Email: support@woqqc.shop

Please clearly describe your request and provide sufficient information for us to identify the relevant customer account or order.

We may request additional information where reasonably necessary to verify your identity before processing a privacy request.

For more information, please review our Privacy Policy.

7. Complaints

We aim to handle customer questions and complaints fairly and efficiently.

To submit a complaint, please contact:

Email: support@woqqc.shop

Please include:

  • Your full name;

  • Order number, where applicable;

  • A clear description of the issue;

  • The resolution you are requesting; and

  • Any relevant photographs or supporting information.

We will review your complaint and respond in accordance with applicable consumer protection law.

Submitting a complaint does not affect any statutory consumer rights available to you under applicable law.

8. Official Business Information

Store Name: woqqc

Company Name: Bjaca Handel ApS

CVR Number: 45237311

Business Form: Private Limited Company (Anpartsselskab / ApS)

Directors: Carsten Behrendsen and Bjarke Brodersen Storgaard

Registered Address:

Bjaca Handel ApS
Hviding Kirkevej 9
Råhede
6760 Ribe
Denmark

Customer Support Email: support@woqqc.shop

Website: https://woqqc.shop/

Bjaca Handel ApS is registered in Denmark through the Danish Central Business Register (CVR).

The company is responsible for the commercial operation of the woqqc online store, including product information, order processing, customer service, shipping coordination, returns and refunds.

For any customer service inquiries, please contact us using the email address provided above.